FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
General Question
What kind of payment is accepted?
We accept Cash, Checks (Personal, Business, Cashier), and Credit Cards (Visa, American Express, Discover, MasterCard). We also offer a 0% Financing option for you to pay installments! Call us for more details.
What type of drain system do I need?
Please refer to the Novo Pedi-Spa Massage Chair Specifications for drain system details. If you need assistance, please contact us.
What type of electrical system do I need?
Please refer to the Pedi-Spa Massage Chair Specifications for electrical system details. If you need assistance, please contact us.
What is included with the purchase of the pedi-spa massage chair?
For every pedi-spa massage chair that you purchase, you will also receive a Pedi Stool. With each order, you will also receive a Marketing Kit, that will assist in informing clients about your pedi-spa massage chair with a Contego Hygiene Pedi system to help keep them safe. The Marketing Kit includes: a beautiful 24x36” Salon Poster, 8.5x11” laminated Handouts customized with your salon name and/or logo, and (for California residents) an 11x17” Poster on the official California Board of Barbering and Cosmetology Health and Safety Regulations
Do you offer a warranty on the pedicure spa massage chair?
We offer a 1-Year Warranty on the pedi-spa massage chair, and a 2-Year Warranty on the Air Pumps for Contego Hygiene Pedi system. Please contact us for details.
Pedi-Spa Massage Chair Questions
What are the dimensions of the pedi-spa massage chair?
Please refer to the Novo Pedi-Spa Massage Chair Specifications for dimensions. If you need assistance, please contact us.
What is the difference between Contego Hygiene Pedi System and the rest on the market?
Traditional pedicure jet systems are reusable and need to cleaned and sanitized after each service, and if not done properly, could result in cross-contamination and infection. Contégo pedi-spa massage chairs have a 100% disposable spa chair system called Contego Hygiene Pedi System, that helps protect each and every client from cross-contamination. Pedicure jet tubes are embedded into the liner to provide the foot massage. After the service is complete, both the liner and pedicure jet tubes are disposed of, and every NEW service begins with a NEW Contego Hygiene Pedi. Not only do you save time from cleaning reusable jets, but you also save money on all the costly chemicals you would have to use!
What are the cleaning procedures for the pedi-spa massage chair?
Please review laws in your area for cleaning procedures. Contégo pedi-spa Massage chairs are compliant with the California Board of Barbering and Cosmetology Health and Safety Regulations: Title 16, Division 9, Section 980.4 Disposable Basin or Tub Liners, which states:
What is included with the purchase of the pedi-spa massage chair?
For every pedi-spa massage chair that you purchase, you will also receive a Pedi Stool. With each order, you will also receive a Marketing Kit, that will assist in informing clients about your pedi-spa massage chair with a Contego Hygiene Pedi System to help keep them safe. The Marketing Kit includes: a beautiful 24x36” Salon Poster, 8.5x11” laminated Handouts customized with your salon name and/or logo, and (for California residents) an 11x17” Poster on the official California Board of Barbering and Cosmetology Health and Safety Regulations.
Do you offer a warranty on the pedicure spa massage chair?
We offer a 1-Year Warranty on the pedi-spa massage chair, and a 2-Year Warranty on the Contego Hygiene Pedi System air pump. Please contact us for details.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
I live outside of the USA, Can you ship to me?
We have shipped internationally to Saudi Arabia, Australia, Malta, and Canada. Please contact us for details on shipping to your area.
I live outside of the USA, Will this pedi-spa massage chair be compatible with my electrical system?
We are able to adjust the pedi-spa chair electrical system to meet your individual needs; please contact us for more information.
How do I unpack the shipment and set up the pedi-spa massage chair?
Please refer to the Unpacking and Hookup Procedures booklet for instructions on unpacking shipments and pedi-spa massage chair hookup.
What if my order shipment arrives with damages on the box?
Refuse the shipment, or state on signed paper, if there are any visible damages to the shipment. Transportation damages must be claimed within Forty-Eight (48) hours after receiving the products by contacting customer support at Contégo.